Full support, zero hassles
Fast and reliable service guaranteed for maximum uptime
Our commitment to you goes way beyond your initial purchase or hire of our premium cleaning equipment. With a range of end-to-end service programs, we’ll keep you operating at the high standard you expect. And with our Zero Downtime Program, you can be confident that productivity won’t be lost to service and maintenance requirements.
Service and maintenance tailored to your needs
Our scheduled maintenance programs have been designed to ensure your commercial floor cleaning equipment continues to operate in peak condition for optimal cleaning results. Enjoy the operational confidence that comes with scheduled servicing performed by qualified technicians.
And because each of our clients is unique, we offer flexible service and maintenance options to suit your business needs. Keep your equipment fully maintained, schedule preventative maintenance and tailor a contract to your needs – the choice is yours.
Keep cleaning with our Zero Downtime Program
We understand that your floor cleaning equipment needs to support your productivity. The last thing you want to worry about is unexpected interruptions. Our Zero Downtime Program helps you keep working uninterrupted, continue to meet your WHS obligations and maintain a hazard-free and clean environment.
Available as part of our Premium, Platinum and Fully Maintained Rental maintenance packages, our Zero Downtime Program gives you:
Same day serviceReport emergency breakdowns within our ZDP service area before 12pm week days, we’ll send an experienced technician out that same day. You can also contact our tech support team for over-the-phone assistance. |
Protection for your extended warrantyTo protect your 4-year warranty, we’ll help you look after your machine by regularly undertaking scheduled servicing to maintain the quality of the machine and its parts, as per the manufacturer’s guidelines.
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Emergency back-up loan equipmentIf your machine cannot be repaired same day and you are located within our ZDP service area, you’ll receive the temporary loan of a machine with the same or similar cleaning capability as your machine – delivered to your site the next working day. |
Onsite operator trainingWe provide extensive education and operator training to minimise the risk of operator error and misuse that can lead to injury or damage to your machine that voids your warranty.
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Our ZDP service area includes Melbourne, Sydney and Brisbane metro locations. If you are located outside these areas, please call our friendly team on 1800 100 150 for more information.
Same day response on service enquiries
With our Zero Downtime Program, you not only get peace of mind that your equipment will be taken care of, you’ll never again have to delay your normal operations while your floor cleaning equipment is offline.
With spare parts stored at all of our major Conquest centres around Australia, plus a range of fast-moving parts held in each service vehicle, we’ll get your equipment up and running again without delay.
‘Same day response on service enquiries’
With our Zero Downtime Program, you not only get peace of mind that your equipment will be taken care of, you’ll never again have to delay your normal operations while your floor cleaning equipment is offline.
With spare parts stored at all of our major Conquest centres around Australia, plus a range of fast-moving parts held in each service vehicle, we’ll get your equipment up and running again without delay.
Learn about our scheduled maintenance programs and repairs servicing in this video.
Choose your plan for peace of mind
Take the hassle out of maintaining your floor cleaning equipment and let us take care of it for you. Choose a maintenance package that works for your business, or we can tailor a plan to your specific needs.
Clean with confidence
Because we deliver only the highest quality machines to help you maintain an efficient industrial site – sourced from the best manufacturers in the US and Europe – we trust and believe in the reliability of our floor cleaning equipment. Combined with our Intelligent Solution Program (ISP) to ensure you get exactly the right equipment for your needs, and giving your team the training they need to operate the equipment effectively, we’re confident you won’t be disappointed.
That’s why our equipment is also backed by our Conquest 360 offer. In addition to our Zero Downtime Program, you get:
60-day money back guarantee
If your machine isn’t performing to your expectation, you upgrade, swap out your Conquest machine or we’ll give you your investment back.
4-year parts and labour warranty
Because we trust our equipment and the quality of our machines, you’ll get a 4-year, industry-leading parts and labour warranty provided you get service your machine in line with the manufacturer’s recommendations.
Fully flexible rentals without penalties
We offer a no risk, no penalty, fully flexible rental program where you can upgrade, downgrade, or return the machine within your fixed rental term.
100% satisfaction guaranteed
We’re so sure that you’ll love our reliable equipment and exceptional customer service that you’ll be completely satisfied with your Conquest commercial floor-cleaning solution.
Premium service, Australia wide
- Flexible scheduled maintenance programs
- Prompt and efficient response to urgent repairs
- Loan machines during out-of-service periods
- Lifetime performance reporting
- Fully equipped service centres
- Large spare parts and consumables inventory at all major centres
- Telephone tech support
- Maintenance vehicles on the road
Contact us today to discuss your floor cleaning equipment and maintenance needs and we’ll take care of the rest.
